In situational leadership, if a follower is highly competent but lacks confidence, how should the leader respond?

• A. Give extensive instructions and close supervision.
• B. Do nothing.
• C. Rely on punishment.
• D. Use more supportive behavior and offer encouragement rather than heavy direction.

Answer: (D)

When a follower is highly competent but lacks confidence, the leader should provide supportive behavior and encouragement rather than heavy direction. This fits their ability to perform the task well while addressing the confidence gap that can hold them back. You can offer reassurance, invite their input, share credit for progress, and be available to support when needed, without micromanaging. This approach helps build their self-efficacy and gradually increases autonomy as confidence grows.

Giving extensive instructions and close supervision undermines autonomy and can erode confidence in someone who already can perform the tasks. Doing nothing ignores the confidence issue, leaving performance at risk. Relying on punishment is counterproductive and fails to build the trust and encouragement that help a capable person become more confident and engaged.