Which factor best contributes to building trust between a leader and subordinates?

• A. Frequent changes in policies
• B. Consistent actions and integrity
• C. Strict punishment
• D. Isolating subordinates

Answer: (B)

Trust in leadership grows when a leader's actions match their words over time. Consistency shows subordinates what to expect and builds a sense of reliability, while integrity means making ethical choices, keeping commitments, owning mistakes, and being transparent. When leaders act with integrity and follow through, they earn credibility—the foundation of trust. On the other hand, frequent policy changes create uncertainty, strict punishment can breed fear rather than respect, and isolating subordinates blocks open communication. Together, these undermine trust, making consistent behavior and integrity the strongest factor in building it.